Frequently Asked Questions

How does payment go for orders?

For CUSTOM paintings, please send 50% DOWNPAYMENT before I start working on your painting. Once finished, the latter 50% plus SHIPPING FEE will be shouldered by the customer before shipping.

For READY-MADE orders, please send FULL PAYMENT plus SHIPPING FEE before I send your painting.

What are my modes of payment?

For INTERNATIONAL orders, payment is through PayPal. International bank transfer to UnionBank of the Philippines is also an option.

For LOCAL orders within the Philippines, GCash and bank transfer to UnionBank are accepted.

For more inquires on how to pay, account details etc., please send a message through Instagram @theartofadriel or email @aartbyadriel@gmail.com

What shipping/courier service do you use? How are your shipping options?

INTERNATIONAL Orders:

I offer 2 shipping options, both options INCLUDE TRACKING; the shipping notice contains your tracking number, so you know where in the world your package is at any time

PhilPost (Philippine government postal office)

  • 2-3 weeks delivery time

  • PhilPost sends your order to your local post office, and your local post office will take care of delivering the order to you

DHL Express

  • 3-7 days delivery time

  • DHL delivers straight to your home address

LOCAL Orders:

Lalamove

  • Same day delivery if within Metro Manila

  • 1-7 days delivery within the Philippines

Meet-up

  • Option to meet up with client to hand package if within Metro Manila

How much is shipping fee?

INTERNATIONAL Orders:

Shipping fee calculated from current shipping rates of the respective couriers for sealed 3” x 20” drawing/drafting tubes.

PhilPost (Philippine government postal office)

  • USD 60

DHL Express

  • USD 120

LOCAL Orders:

Lalamove

  • Varies depending on local rates at day/time of delivery

  • You will receive a message/text on the price

Meet-up

  • Free if within Metro Manila

  • Dependent on availability of seller and customer

How are my orders packaged?

For INTERNATIONAL orders, all handcrafted works are carefully rolled into 3” x 20” drawing/drafting tubes. A signed Certificate of Authenticity is also placed inside. Tubes are then sealed with packaging tape and bubble wrap for safety with the necessary labels for fragile items.

For LOCAL orders (within the Philippines), works are shipped in their original stretched canvas forms.

When will I expect my order?

Expected date of completion depends on the reference picture sent by the customer, preferred canvas size, and waiting list.

Paintings may take between 2-4 weeks to complete (EXCLUDING shipping/delivery times).

See FAQ section on shipping/delivery times for local and international orders.

Any more questions?

Feel free to contact “The Art of Adriel” through any of the following channels:

  1. Email: aaartbyadriel@gmail.com

  2. Instagram: @theartofadriel

IMPORTANT:

The Art of Adriel is not responsible for lost or stolen packages. I ensure that your orders are handed to the courier safely and in good condition, but once it is with the courier and your local post office, they will be in charge of handling the package.